OUR COMMITMENT TO YOUR PRIVACY

At MAG Shears, we believe that your online shopping experience should be convenient, easy and most of all safe. While browsing our website, you can rest assure that we have your security in mind. We take your privacy and security very seriously that is why we have partnered with industry leaders like Stripe. In order to demonstrate our firm commitment to you, we have detailed our polices on information gathering, privacy, security, unsolicited email and more below.

Your Personal Information: Contact information from all forms, including name, address, email address, payment info, shipping info, etc. is used to process information request and your orders for delivery to you. At no time will we share any of this information with any other person or company unless we have your consent to share the information; we need to share the information to provide the product or service you have requested; or we’re responding to subpoenas, court orders or legal process. Any financial information, such as credit card number and expiration date is used only to charge the customer for what they are purchasing; can not be viewed by employees or any affiliates of MAG Shears; nor is stored locally on our servers.

Security: This site has extensive security measures in place to protect the loss, misuse and alteration of the information. All orders are processed using SSL technology via a secure server. The technology we use makes your personal and credit card information unreadable as it travels to our servers and off to Stripe for authentication. In fact, using your credit card in our web store can be safer than using it in a restaurant or a gas station. All customer contact information is guarded with the utmost security and discretion.

Server Logs: MAG Shears automatically receives and records on our server logs from your browser the IP address and the page you requested.  You may use our site anonymously should you choose.

Web beacons and Cookies: Web pages may contain electronic images (called single-pixel GIF, or web beacon) that allow a web site to count users who have visited that page. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. Web beacons allow a web site to count users who visit pages.

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow webs applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 Updating this policy: Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when as required. You may determine when this policy was last updated by referring to the modification date found at bottom of this page.

We value your Privacy.

Updated March 30, 2015

Use the box below to search our FAQs.
a

I Can't Login :(

At the beginning of 2017 we switched over our ecommerce site and PayPerDo software. Your account may be in the old system. It may be accessed by clicking the Account Login page and then scrolling to the link at the bottom. Or give us a call!
a

Can I send other shears that aren't MAG in for service?

Yes you may. We service all makes and models!
a

If I use the PayPerDo program how do I pay each month?

Your payments are automatically drafted each month from the card on file. You may change/update your card info at anytime by logging in or giving us a call.
a

Does your PayPerDo payment program charge interest?

Nope! Never has and never will.
a

What does the Lifetime Warranty cover?

Shears by nature are simple tools with few moving parts, but should any of those parts fail we are here to replace them back to new. Should the shear become damaged due to the user, those incidences are not covered. Basically we take care of our products for the entirety of their life span.
a

How often should I have my shears sharpened?

There are many factors that may cause a shear to be sharpened more or less frequently. More often than not a shear becomes damaged in areas, even if slightly, before the blade naturally dulls. With higher end shears you would expect to service them 1-2 times per year and with mid range shears that can be increased to about 2-4. Again, oiling and proper care can drastically increase edge life.
a

Do I need to send my shears in to get serviced?

We strive to have certified sharpeners covering the entire US, but if for some reason you do not have a sales/service rep in your area then YES mail your shears in for service to keep your warranty.
a

Are your shears forged?

Yes all of our shears are made from Japanese forged steel. We print the grade of the steel on the shears themselves, and the grade is available in the product descriptions.